We hope that your experience with Zenko Health® is as effortless as possible. However, we do acknowledge that questions may arise.

Zenko Health® aims to deliver your package within 3-5 business days once it has been shipped. All orders are usually shipped on the same day.

Where do we ship from?

We ship directly from one of two United States warehouses in Arizona or Ohio via USPS for speedy and secure delivery.

Do we ship internationally?

Yes! We can ship anywhere. We regularly ship outside of the United States to Canada and a few other selected countries like Australia. We love our international customers very much!

Delivery is a little longer and usually takes around 7-12 business days once the postal service fully processes it.

Is there a shipping cost?

We do charge a small shipping cost for US customers and a flat rate fee for International customers. The fee changes slightly based on the country, but it only covers what we must pay our shipping company.

How do I track my package?

Once you have ordered and your item has been processed and shipped, you should receive an email with tracking information so you can easily locate your package.

How long does it take to ship?

After your order has been confirmed, it will be processed in 1-3 business days. Our staff will hand-pack and ship your order directly to you during this time.

Orders are usually processed and shipped on the same day.

Where is my order?

You should have received a confirmation email and then an email a few days after with tracking information. Within this email, you should have access to tracking information and the location of your package.

Something is missing from the order

While our packers are great at putting your order together, they may rarely leave an item out of your order. If this happens, please just reach out to us at, and we can sort this out for you.

Something is damaged in my order

Sometimes, packages arrive with damaged contents. This usually happens because the postal system is not handling packages with care. If this happens, please just reach out to us at, and we can sort this out for you. We will require a photo of the contents for verification purposes.

How do I cancel my order?

If you realize you’ve made a mistake or no longer want the order after placing it, we can process a cancellation within 1 hour of the order being placed. Please reach out to us at Provided it’s within 1 hour, and the order hasn’t shipped, we can cancel your order and process a refund for you.

Return policy

If you receive a damaged or faulty item, we will happily replace it at no additional cost to you. Please contact us within 48 hours of receiving it.

We can accept a return if the packaging is unopened and unused, as this ensures that another customer can receive a new item.

We'll gladly refund your money immediately after inspecting the returned goods and seeing that they meet our criteria.

My question still needs to be answered. Can you help me?

Absolutely! Please email us at, and we will be happy to assist you in any way we can. We usually reply within 24-48 hours.

We do receive a large number of emails. If you wish to get a prompt response, please attach your order number and address the problem clearly. Thank you!